Terms

QUICK REFERENCE POLICIES

The summaries below are provided for convenience only. They do not replace the full Terms of Service below. Please review the full terms for complete details, conditions, exclusions, and limitations.

Lifetime Repair Promise

Every KARST piece is sewn by hand in Bozeman, and we’d rather fix it than see it thrown away. This promise applies to KARST products bought from us or an authorized seller, for the life of the product.

Defects: free, for life

We fix defects in materials or workmanship at no charge and pay return shipping to you. Covered: seams and stitching, fabric defects, webbing, zippers, buckles and hardware. “Lifetime” means the useful life of the product.

Wear and damage: repaired for a flat fee

We also repair everything else that happens to gear that gets used, for a flat $15 repair fee plus shipping both ways. That includes abrasion, rips and holes, damage from rock or falls, worn seams and broken loops. If a repair needs a part or material that costs much more, we’ll quote you before starting. The $15 fee and quotes are paid before we ship the item back.

If it can’t be repaired

If a repair isn’t practical, we may send you a comparable piece from a current drop instead. Your original drop number, colorway, or exact model may not be available.

Defects: the replacement is free. If no replacement is available, you can choose a refund up to the price you paid.
Damage: you’ll get a percentage off a new KARST piece instead.

Not covered

Products that were lost or stolen.
Products that are unsanitary or have mold.
Items altered or repaired by someone else in a way that makes repair impossible.
Counterfeit products.
Cosmetic changes that don’t affect use, such as fading or chalk staining. We can clean those up during a repair, but they aren’t grounds for a claim on their own.

How to request a repair

Email ethan@karstmade.com with your order number, clear photos, and a short description.
We’ll reply with instructions and, for damage repairs, confirm the fee before you ship.
Please empty and shake out all chalk before sending.

The promise follows the product. If you buy or are given a KARST piece secondhand, you can still use the repair service for the flat fee. Free defect repairs and replacements are for the original purchaser with proof of purchase.

Your other rights

This promise gives you specific legal rights, and you may have others depending on where you live. Implied warranties are limited to the length of this promise where the law allows. Some places don’t allow these limits, so they may not apply to you.

Returns & Exchanges

U.S. Customers

We accept eligible U.S. returns and exchanges within 30 days from delivery.

Items must be unused, unworn, unwashed, unaltered, undamaged, with original tags attached, and in original packaging where applicable.

If we sent the wrong item or a defective item, we will help resolve it without charging return shipping. For other eligible U.S. returns or exchanges, a $10 shipping/processing fee may apply.

Original shipping charges and related taxes are non-refundable unless required by law.

See the full Returns and Exchanges terms below for complete conditions and exclusions.

International Customers

We accept eligible international returns within 30 days from delivery, unless a longer period is required by applicable law.

Items must be unused, unworn, unwashed, unaltered, undamaged, with original tags attached, and in original packaging where applicable.

International customers are responsible for return shipping unless we sent the wrong item or a defective item. Duties, taxes, VAT, brokerage fees, customs fees, import charges, and carrier fees are generally non-refundable because they are not collected by KARST unless expressly stated otherwise.

International exchanges may not be available in all countries due to inventory, shipping costs, customs restrictions, or carrier limitations.

International Shipping, Customs Fees, Duties, Taxes & VAT

International orders may be subject to customs duties, taxes, VAT, GST, brokerage fees, carrier collection fees, customs clearance fees, import charges, or similar fees.

Unless expressly stated at checkout, these charges are not included in the shipping paid at checkout.

These charges are imposed and collected by the destination country, customs authority, carrier, broker, or other third party. They are not charged or controlled by KARST unless expressly stated otherwise.

If you refuse to pay duties, taxes, VAT, brokerage fees, or import charges, your package may be delayed, returned, abandoned, destroyed, or seized. You are responsible for all resulting costs.

Customs fees, duties, taxes, VAT, brokerage fees, and import charges are generally non-refundable.

Lost, Stolen, Delayed, Refused, Returned-to-Sender, or Marked-Delivered Packages

Once a package is handed to the carrier, delivery timing and tracking updates are controlled by the carrier.

If a package is lost or damaged in transit before delivery, contact us at ethan@karstmade.com so we can review the issue and, where appropriate, work with the carrier. We may require a carrier investigation, proof of loss, photos, a signed statement, or other information before approving a replacement, store credit, or refund.

If a package is marked delivered by the carrier, especially with tracking confirmation, GPS confirmation, photo proof, signature confirmation, parcel locker scan, mailroom/front desk delivery, or other proof of delivery, KARST is generally not responsible for theft, loss, misplacement, or damage after delivery unless required by law.

Customers are responsible for providing a safe and accurate delivery address.

If a package is refused, returned to sender, abandoned, undeliverable, or returned because of an incorrect address, unpaid duties, failed delivery attempt, or failure to pick up the package, the customer is responsible for any related costs, including original shipping, return shipping, reshipping, carrier fees, customs fees, duties, taxes, brokerage fees, storage fees, or processing fees.

Preorders & Backorders

Some products may be sold as preorders, backorders, delayed-shipment items, or otherwise not-in-stock inventory.

Estimated shipping dates are estimates only and may change due to production timing, freight delays, customs delays, fulfillment delays, carrier delays, supply chain issues, or other events outside our control.

By purchasing a preorder or backorder item, you understand that the product is not ready to ship immediately unless expressly stated otherwise.

You may cancel a preorder or backorder for a refund before it ships by contacting ethan@karstmade.com, unless a different lawful cancellation process is stated on the product page or at checkout.

Once a preorder or backorder item ships, the normal return and exchange policy applies.

TERMS OF SERVICE

These Terms are an agreement between you and KARST MADE LLC, a Montana limited liability company (“KARST,” “we,” “us”). They cover karstmade.net, our Shopify store, and our products.

KARST MADE LLC, PO BOX 1553, Bozeman, MT 59771, ethan@karstmade.com.

By using our site or placing an order, you agree to these Terms and to the policies linked here (Privacy, Shipping, Refund). If you don’t agree, please don’t use the site.

Important: Section 20 requires individual arbitration and waives class actions, to the extent permitted by law, and explains how to opt out within 30 days. Nothing in these Terms limits rights that consumer protection law doesn’t allow us to limit.

1. Eligibility and Minors

You must be at least 13 to use the site and 18 (or the age of majority where you live) to place an order, or have a parent or guardian’s permission. We don’t knowingly collect personal information from children under 13.

2. Changes to these Terms

We may update these Terms. Changes apply once posted and don’t affect orders already placed. The “Last updated” date shows the latest version.

3. Using the site and your account

Don’t use the site for anything unlawful. That includes bots, scripts, scrapers, or automated checkout tools that get around purchase limits or security, upload malicious code, or interfere with drops or checkout.
Keep your account details accurate and your password private. You’re responsible for activity on your account.
We may suspend accounts or refuse service for fraud, abuse, bot activity, reseller activity, or violations of these Terms.

4. Handmade products

Every KARST product is cut and sewn by hand in small batches in Bozeman, Montana. Expect small differences in stitching, fabric pattern placement, color, and dimensions from piece to piece and from the photos. These are part of the product, not defects.

Product details, colorways and drops may change or be discontinued at any time.

5. Orders, pricing and errors

An order confirmation means we received your order, not that we’ve accepted it.
We may refuse, limit or cancel any order, including after payment, for suspected fraud, pricing or listing errors, stock errors, address problems, reseller or bot activity, or promotion abuse. If we cancel, we refund what you paid for the cancelled items.
Prices are shown in the currency at checkout and may change.
We may correct errors in prices, descriptions, or availability at any time, including after you order. We don’t have to honor obvious pricing or listing errors.
You can ask to cancel an order before it ships. Once it’s packed or shipped, we may not be able to.

6. Payment and taxes

You authorize us and our payment processors (for example Shopify Payments, Shop Pay or PayPal) to charge the total shown at checkout. We’re not responsible for a processor’s decisions, holds or errors. We collect sales tax where required. You’re responsible for any other taxes or fees your jurisdiction charges.

7. Drops, limited releases and promotions

Drops are made in small, numbered batches and may sell out in minutes.
Early access for our email list does not guarantee availability.
Items in your cart are not reserved until checkout is complete and we accept the order.
We may limit quantities per person, household, payment method, or address.
Unless an offer says otherwise, discount codes can’t be combined, are not redeemable for cash, and can’t be applied after purchase.

8. Preorders and made-to-order

Some items may be sold before they’re sewn. If so:

The item is not in stock, and the ship date shown is an estimate that may change.
Your card is charged when you order.
You may cancel for a full refund any time before it ships by emailing ethan@karstmade.com.
Once it ships, our normal return policy applies.
If an item is significantly delayed, we’ll let you know and offer a refund as the law requires.

9. Shipping and delivery

Ship dates and delivery estimates are not guarantees. We’re not responsible for carrier, customs, weather, or other delays outside our control.
Addresses: you’re responsible for a complete, accurate address. If a package is returned because of an address problem, a refused delivery, a failed pickup, or unpaid duties, we can reship it once you pay the new shipping, or refund the product price minus shipping and any carrier or return fees.
Lost in transit: email us. We may need a carrier claim before we replace or refund the order.
Marked delivered: once a carrier marks a package delivered (by scan, photo, GPS or signature), we’re not responsible for theft or loss after delivery, except where the law requires otherwise.

10. International orders

You’re responsible for following your country’s import rules.
Unless checkout says otherwise, duties, taxes, VAT, GST, brokerage and import fees are not included. These are charged by your government or carrier, not by KARST, and are not refundable. Free or discounted shipping doesn’t cover them.
If you refuse these charges, your package may be returned, held, or destroyed, and you’re responsible for the costs.
We’re not responsible for customs delays or seizures.

11. Returns and exchanges

U.S. orders

Request a return or exchange within 30 days of delivery by emailing ethan@karstmade.com. Returns sent without approval may be refused.
Items must be unused, clean, with no chalk inside, unaltered, with original tags and packaging. A bucket that has held chalk counts as used.
Our mistake (wrong or defective item): we cover return shipping.
All other returns: a $10 return shipping and processing fee is taken from your refund.
Original shipping is non-refundable.
Refunds go to your original payment method once we receive and inspect the item.
Because each drop is limited, an exchange may not be possible. If it isn’t, we’ll issue a refund or store credit instead.

International orders

The same conditions apply, within 30 days of delivery or longer if your local law requires it.
You pay return shipping unless we sent the wrong or a defective item.
Duties and import fees are not refunded.
Mark return packages correctly for customs. We’re not responsible for returns lost, held, or charged fees in transit.
Exchanges may not be available in every country.

Items we won’t accept

Returns that are late, used, dirty, altered, missing tags, or sent without approval may be sent back to you at your cost.

12. Final sale

Items marked final sale, sample, seconds, or archive, and gift cards, can’t be returned or exchanged. This doesn’t apply if we sent the wrong item or it has a covered defect.

13. Lifetime Repair Promise

Defects: free, for life

We fix defects in materials or workmanship at no charge and pay return shipping to you. Covered: seams and stitching, fabric defects, webbing, zippers, buckles and the Fidlock closure hardware. “Lifetime” means the useful life of the product.

Wear and damage: repaired for a flat fee

If it can’t be repaired

If a repair isn’t practical, we may send you a comparable piece from a current drop instead. Your original drop number, colorway, or exact model may not be available.

Defects: the replacement is free. If no replacement is available, you can choose a refund up to the price you paid.
Damage: you’ll get a percentage off a new KARST piece instead.

Not covered

Products that were lost or stolen.
Products that are unsanitary or have mold.
Items altered or repaired by someone else in a way that makes repair impossible.
Counterfeit products.
Cosmetic changes that don’t affect use, such as fading or chalk staining. We can clean those up during a repair, but they aren’t grounds for a claim on their own.

How to request a repair

Email ethan@karstmade.com with your order number (or the drop number on your tag), clear photos, and a short description.
We’ll reply with instructions and, for damage repairs, confirm the fee before you ship.
Please empty and shake out all chalk before sending.

Your other rights

14. Product use and risk

Chalk buckets, totes and our other accessories are not climbing, safety or load-bearing equipment.

Don’t use a bucket, strap, loop, belt, webbing or clip to support body weight, as an anchor, for fall protection or in any safety-critical way.
Climbing and outdoor activities carry inherent risk of injury or death. You’re responsible for your own training, judgment and certified safety gear.
Check your gear before use, and stop using anything that’s damaged.

To the extent the law allows, you assume the risks of using our products.

15. Care

Follow the care instructions on the product page or tag. Damage from improper washing, heat, chemicals, or storage is repaired under the flat-fee part of the Lifetime Repair Promise, not as a free defect repair.

16. Your content

Permission to share: if you tag @karst.made, use our hashtags, or send us photos, videos, or reviews, you allow KARST to repost, use, and edit that content with credit in our marketing, worldwide and free of charge. You can ask us to stop using it in the future by emailing us. Posts we’ve already made may stay up.
Your promise: you confirm that you own the content, have permission from anyone shown in it, and that any review reflects your honest experience.
Moderation: we may decline or remove content for any lawful reason.
Feedback: if you send us ideas or suggestions, we may use them without owing you anything.

17. Intellectual property and copying

What we own: the KARST name, wordmark, logo, product designs, patterns, photos, video, copy and site design belong to KARST or our licensors.
Personal use only: you may use the site to shop.
Not allowed: copying, reselling or reusing our content; buying, measuring or taking apart our products to copy, counterfeit, manufacture or source competing goods; impersonating KARST or an authorized seller.
Enforcement: we may use every remedy available, including takedowns and legal action.

18. Fraud, chargebacks and abuse

If something’s wrong with an order, please email us first. Disputing an unauthorized charge or billing error is always your right. Fraudulent or abusive chargebacks, returns or repair claims may lead to cancelled orders, a closed account and refusal of future service.

19. Disclaimers and limitation of liability

The site: it’s provided “as is.” We don’t guarantee it will be error-free or uninterrupted.
Products: apart from the Lifetime Repair Promise and any rights the law gives you, products come with no other warranties.
Indirect losses: to the fullest extent the law allows, KARST and its owners, contractors and service providers aren’t liable for indirect, incidental, consequential or punitive damages.
Liability cap: to the same extent, our total liability for any claim is limited to the greater of the amount you paid for the order in question or $100.
What these limits don’t cover: liability the law doesn’t allow us to limit, such as for gross negligence, intentional misconduct, or certain personal injury and consumer claims.

20. Disputes, arbitration and class action waiver

Informal resolution first

Email us at ethan@karstmade.com with your name, your order number, and a description of the issue and what you’re asking for. We’ll try to resolve it within 60 days.

Arbitration

If we can’t resolve it, disputes will be settled by binding individual arbitration under the Federal Arbitration Act. It will be run by the American Arbitration Association under its Consumer Arbitration Rules, in Gallatin County, Montana, or by phone or video. KARST pays the fees those rules require of it.

These are exceptions: either party may go to small claims court, and either may seek an injunction in court to protect intellectual property or prevent immediate harm.

No class actions

To the extent the law allows, claims may be brought only individually, not as a class, collective, or representative action.

Opting out

You can opt out of arbitration within 30 days of first accepting these Terms. Email ethan@karstmade.com with your name, address, and a statement that you opt out of arbitration.

21. Governing law and venue

These Terms are governed by Montana law, except that the Federal Arbitration Act governs section 20.
Any dispute not decided by arbitration or small claims court will be heard in the state or federal courts serving Gallatin County, Montana.
This doesn’t take away mandatory consumer protections where you live.
The UN Convention on Contracts for the International Sale of Goods does not apply.

22. Marketing emails

By joining our list, you agree to receive emails about drops and early access. You don’t have to sign up to buy anything, and you can unsubscribe any time using the link in every email. We’ll also send transactional emails about your orders. We don’t currently send text messages. If we add them, we’ll ask for separate consent.

23. Other terms

Privacy: our Privacy Policy explains how we handle your data and is part of these Terms.
Third parties: we use services such as Shopify, payment processors and carriers. We’re not responsible for their sites, terms or outages.
Events outside our control: we’re not responsible for delays or failures caused by things like weather, disasters, carrier or platform outages, supply problems or government action.
Electronic communications: you agree that emails, site notices and electronic records count as written notice.
Severability: if any part of these Terms is unenforceable, the rest still applies.
No waiver: not enforcing a term doesn’t mean we’ve waived it.
Assignment: you can’t transfer these Terms. We can transfer them if the business changes hands.
Entire agreement: these Terms and our linked policies are the whole agreement between us.
Time limit for claims: to the extent the law allows, claims must be brought within one year of when they arose.

24. Contact

KARST MADE LLC · PO BOX 1553, Bozeman, MT 59771 · ethan@karstmade.com